May 27, 2019

Digital Check-in & Registration Updates for Summer Programs

Understanding Membership Renewal Options

Summer programs are right around the corner! If you’re using Doubleknot for summer camp and program registration, you can use our Sales Station app to speed and simplify check-in:

• Instead of lining up groups of campers alphabetically and searching paper files, staff can quickly look up any registration and check the campers in immediately.
• If the registration is incomplete or there’s a balance due, you can collect payment on the spot without requiring staff to handle cash or keep track of paperwork. The payment is automatically recorded!
• It’s easy for campers and families to add and pay for add-ons like additional sessions, before- and after-care, snacks, and camp merchandise.

All you need to use the Sales Station app is an iPhone or iPad that runs the current version of iOS. Credit card readers and handheld scanners are available as options.

The Sales Station check-in screen

Contact us at Support@doubleknot.com and we’ll get you started using using the Sales Station mobile app for check-in with plenty of time before the campers arrive.

Doubleknot’s membership management solution makes it easy to recruit, retain, recognize and reward members at every touchpoint. When a membership enters the renewal period, members can renew or upgrade their membership in the following ways:

• Clicking a link in an automatic renewal notification. To view and set options for a membership renewal reminder, click Notifications on the management page for the membership.
• Checking in as a member during the renewal period. Sales Station will alert staff that the membership is in the renewal period and allow renewal by tapping the Renew button.
• Logging on at your organization and clicking the Renew button in their profile.

Upgrade, renewal and check-in options displayed to staff in Sales Station

Upgrade and renewal options displayed to members who log on during the renewal period

To select when the renewal option is presented in Sales Station and in the customer profile, follow these steps.

1. In Constituent Management, click Utilities.
2. Click Constituent Management Configuration. The Constituent Management Settings page is displayed.
3. In the Membership Renewal Notice pop-up menu, select the number of days before the renewal date that you want the option to be displayed.
4. Click Save.

If you have questions or you’re interested in adding membership management to your Doubleknot solution, let us know at Support@doubleknot.com.