May 26, 2020

NEW: Apply Group Registration Information to All Purchased Events

Let Us Know How You're Engaging and Planning to Reopen!

When you create events, programs and facilities in Event Management, you can choose whether the registration or reservation collects group information. If you enable Collect Group Information, the customer must identify and provide information about the group (such as the school district or a youth group).

Depending on your business operations, you might want to allow groups to register for events that aren’t configured to collect group information . For example, when a school schedules a group field trip, they might also want to buy tickets for an add-on like an IMAX, aquarium or planetarium show.

Doubleknot now supports assigning group registration information to non-group events. This feature allows the following:

• Simplified check-in for groups. If a customer books a group event and then adds a non-group event to the cart, the group information is carried over to the non-group event. When the group arrives for check-in, staff can pull up every registration and reservation associated with the group on Sales Station.
• Easier administration of group visits. When a Doubleknot administrator creates a registration or reservation, they can choose to assign it to a group instead of an individual purchaser.

To enable this feature, follow these steps in Event Management:

1. Click the Utilities tab.
2. In the Global Settings panel, click Event Configuration.
3. At the Group Assignment for Non-Group Events menu, select Allow.
4. Click Save.

If you have any questions about this feature, let us know at Support@doubleknot.com.

With different rules in different areas, the one thing that’s certain right now is that no two organizations are exactly alike. We know that your teams are working hard to expand engagement and to explore and implement safe ways to reopen for admissions and programs. In addition to timed-entry ticketing, just a few of the innovating ways

• New digital-only memberships for premium access to live and recorded video
• “Soft” reopening for members only to test new capacity management and audience flow
• Renting activity boxes to families

How is your team planning to reopen? And, how can Doubleknot help? Please let us know at Emiller@doubleknot.com..